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How does LATIPAY work?

The LATIPAY payment gateway is a compliant payment platform that allows currency to be transferred from CNY to NZD.

New Zealand merchants, exporters, education and travel providers can send invoices and payment requests to Chinese clients, provide shipping updates and tracking information, track payments made by clients in China and at the end of a transaction, receive a payment in New Zealand dollars directly into their New Zealand bank account.

Chinese payers, businesses, students, travellers and consumers can pay for goods, study, flights or experiences in CNY using AliPay, WeChat JD Pay or one of 19 compliant online banks using LATIPAY’S online payment gateway.

To use the LATIPAY payment gateway, users must firstly have a verified LATIPAY account.

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LATIPAY是如何运作的?

100%的合法合规性,是确保Latipay平台上CNY到NZD的安全转换的最高标准。

新西兰商家,外贸出口商,及教育以及旅游行业企业,可以通过发送账单及付款请求给中国客户,并选择是否附上物流追踪信息;同时在中国的客户付款后追踪货款,并在预留的银行帐户中直接接收新西兰元。

在中国的企业,学生,旅客及消费者可以通过支付宝、微信钱包、京东钱包、以及19家网上银行支付人民币,完成对商品、教育、航班和旅游项目的支付。

需要注意的是,在使用LATIPAY支付通道之前,该用户必须拥有或成为一个LATIPAY的认证帐户。

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What types of LATIPAY account are available and which is best for me?

There are two types of LATIPAY account, a ‘registered account’ and a ‘verified account’.

Users who have a registered account are limited to making payments via the LATIPAY payment gateway upon request by a verified user. Registered users do not need to go through the verification process, but can only use their account to make payments in a limited capacity.

Users who have a verified account can utilise all of LATIPAY’S functions by sending payment requests, making payments to any bank account of their choice and withdrawing money from their LATIPAY e-wallet.

Becoming a verified user is simple. For more information, read below.

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LATIPAY帐户有哪些类别?哪一种最适合我?

我们有两种类别的帐户,一种是“注册帐户”,另一种是“认证帐户”。

拥有“注册帐户”的用户有权限使用LATIPAY平台来支付来自于其它认证用户发送的付款请求。同时,注册帐户无需认证,但只能支付的在一定金额内的付款请求。

拥有“认证帐户”的用户有权限使用LATIPAY平台的所有功能包括发送付款请求,向银行帐户直接付款,以及从LATIPAY钱包中提现到绑定的银行帐户中。

仅需几个步骤便可成为认证帐户。想了解更多信息,请阅读下文。

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How do I create a LATIPAY account?

It's easy! To open a LATIPAY account, all you need is an active email address and a phone number.

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怎样注册LATIPAY帐户?

非常简单!想要注册一个LATIPAY帐户,您只需要提供一个有效的邮箱地址以及电话号码。

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How do I become a verified user?

Verified users can utilise all of LATIPAY’S functions and features.

To become a verified user, you must provide us with the following:

  • A colour copy of a valid official identification document (e.g. passport, national identity card or drivers licence).
  • Proof of address such as a utility bill or bank statement which has been issued in the last three months.
  • Any other documentation that the LATIPAY team may require in some cases.

After the above documentation has been received, it will take approximately 2 working days for your account to become approved and verified.

Do you want to become a verified user?

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怎样成为LATIPAY认证用户?

认证用户有权限使用LATIPAY平台的所有功能。

您需要提供以下资料来成为我们的认证用户: 

  • 一份有效的官方身份证件的彩色副本 (比如,护照、身份证或驾照)
  • 一份地址证明,必须是近三个月内的水电气账单,或银行签发的任何带有地址的文件 (比如说近三个月内的带有地址的转账记录)
  • 在其它一些情况下,LATIPAY团队所需要的文件。

当您提交完所有所需的文件后,您的帐户会在两个工作日内成为认证用户

想成为我们的认证用户吗?

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I have forgotten my username. How do I retrieve this?

If you have forgotten your username, please contact the LATIPAY customer service team here.

If you have forgotten your password, please follow our password retrieval process from the LOGIN page.

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我遗失了自己的用户名,怎样才能找回?

如果您遗失了您的用户名,请 联系 LATIPAY的客服团队

如果您遗失了您的登录密码,请在登陆页面遵循指示来找回您的密码。请在 登录 页面遵循指示来找回您的密码。

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What should I do if my account has been locked for security reasons?

If your account has been restricted for security reasons, this usually means that we need more information about you or about a recent transaction you have instructed. To get the restriction lifted, you may be asked to verify your identity by providing proof of your identity.

Please contact the LATIPAY customer service team to reactivate your account.

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如果我的LATIPAY帐户出于安全因素的考虑被锁定了,我应该怎么做?

如果您的帐户由于安全原因被后台锁定,这通常是因为我们需要更多关于您或者您最近某次交易的信息。想解除帐号锁定,您或许会被要求提供您的身份证明来进行身份认证。

请联系LATIPAY客服团队来重新激活您的帐户

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