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How do we request money?

To request money via LATIPAY, you need the payer’s valid email address and any related transaction documents (for example an invoice for goods).

It does not matter whether your payer is a LATIPAY user or not.

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如何使用LATIPAY主动收款?

想通过LATIPAY平台进行主动收款,您需要付款人有效的邮箱地址以及任何相关的交易记录  (比如商品收据)。

无论您的付款人是否是LATIPAY用户,您都可以使用此功能进行主动收款。

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What details does someone need to send us money?

To send you money, the sender needs your email address and your LATIPAY user ID or mobile number, regardless of whether they are an individual or business.

To ensure your account remains secure, we advise that our customers never divulge additional information such as credit card or bank account details.

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付款方需要哪些信息才能向我发起支付?

无论付款方是个人还是企业,当付款方对您发起支付时,所需要包括信息您的邮箱地址、您的LATIPAY帐户ID或电话号码。

为确保所有用户的帐户安全,我们建议您不要向他人泄露多余的帐户信息,比如信用卡或银行帐户等。

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After a payer sends us money, how long will it take to receive it?

Once a payment has been completed, the funds will appear in your LATIPAY e-wallet immediately. These funds will be available for use or withdrawal within two working days depending on the successful verification of the transaction documentation.

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付款方完成支付后,需要多久我才能收到货款?

当支付完成时,货款会立即显示在您的LATIPAY钱包里。交易货款将会在两天之内完成交易记录审核并允许使用和提现。

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My collection status appears as rejected? What does that mean?

Rejected statuses usually refer to failure in uploading the required transaction documents. If this happens, please contact the LATIPAY customer service team.

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我的收款状态显示为请求被拒,这代表什么?

如果您的收款状态显示为失败,这通常是因为交易材料信息未上传或不正确。如果发生了支付失败的情况,请联系LATIPAY客服团队来帮助您完成交易

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How do we send invoices via LATIPAY?

It is easy! 

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如何通过LATIPAY发送账单?

非常简单! 

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How much does it cost to withdraw funds from my LATIPAY account?

Withdrawing funds from your LATIPAY account into a New Zealand bank account is free of charge. If you wish to withdraw your funds into a foreign bank account, there will be a bank fee of NZ$25. Please note that these figures are subject to change.

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LATIPAY提现功能会收取任何费用吗?

从LATIPAY帐户中提现到任何新西兰银行帐户中均是免费的。如果您想提现到除新西兰外的海外银行帐户中,那么银行会收取每笔提现NZD $25的费用。请注意这些数据可能会根据不同情况有所变动。

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